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	<title>Michael Phillips Blog &#187; OpsMgr</title>
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		<title>System Center Service Manager</title>
		<link>http://nukeitmike.com/blog/2009/03/24/system-center-service-manager/</link>
		<comments>http://nukeitmike.com/blog/2009/03/24/system-center-service-manager/#comments</comments>
		<pubDate>Tue, 24 Mar 2009 13:17:40 +0000</pubDate>
		<dc:creator>Michael</dc:creator>
				<category><![CDATA[Beta]]></category>
		<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[System Center]]></category>
		<category><![CDATA[DPM]]></category>
		<category><![CDATA[OpsMgr]]></category>
		<category><![CDATA[Service Manager]]></category>

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		<description><![CDATA[When I first heard that Microsoft was going to release a “Service Desk” product, I was actually kind of excited.&#160; I heard about it at MMS in 2006 (I think) and the things that they were planning for their Service Desk product sounded really useful and even a bit forward thinking.&#160; Evidently, what they intended [...]]]></description>
			<content:encoded><![CDATA[<p> When I first heard that Microsoft was going to release a “Service Desk” product, I was actually kind of excited.&#160; I heard about it at MMS in 2006 (I think) and the things that they were planning for their Service Desk product sounded really useful and even a bit forward thinking.&#160; Evidently, what they intended and what they built, wasn’t even close to what the customers wanted, because they scrapped it and started over completely.</p>
<p>Now they are once again trying to get feedback on a Beta version of System Center Service Manager.&#160; We aren’t participating in the Beta this time (too much other stuff going on) so I haven’t kept up with what is happening, but here is a reply to a question someone had about the Service Manager Roadmap:</p>
<blockquote><p>Thanks very much for your interest in Service Manager &#8211; this is great feedback for our team.&#160; We will be adding many features into Beta 2, including OpsMgr integration, Service Maps, Reporting, Self-Service Portal, Knowledge Management, and Problem Management.&#160; We are making infrastruture improvements that will enhance scalability and performance.&#160; We are making usability improvements that will provide a better overall user experience.&#160; We are also going to be providing a tool that will enable form customization, object model extensions, and IT process workflow authoring.      <br />I&#8217;ll try to answer some of your other questions below.      <br />1.&#160; We don&#8217;t have plans today for a SCE connector.&#160; <br />2.&#160; We don&#8217;t have plans to have built-in integration with DPM &#8211; I would love to hear more details on how you think Service Manager could add value.&#160; A step-by-step example would be most helpful <img src='http://nukeitmike.com/blog/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' />       <br />3.&#160; We don&#8217;t have plans to directly control task execution in OpsMgr using Change Management workflows, although I believe the underlying Service Manager platform would support many scenarios.&#160; We do have plans to launch the OpsMgr web console from the Service Manager console (on the same machine) &#8212; then you can run these tasks from the OpsMgr web console.&#160; <br />4.&#160; We are not going to have the ability to prevent changes from being applied using the Service Manager change management feature, however we are evaluating functionality to incorporate change windows at a future date.</p>
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<p><a href="http://social.technet.microsoft.com/Forums/en-US/systemcenterservicemanager/thread/d6bbdc78-bdef-4c1a-8115-7b6f7d942737">Service Manager roadmap : Service Manager &#8211; General : System Center Service Manager : Microsoft TechNet Forums</a></p>
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